Return & Cancellation
Our products are carefully inspected before they are shipped out of our warehouse. However, if the product is defective or damaged we will return the amount to you by crediting to your bank account, subject to the product being received in accordance with the terms and conditions listed below.
TERMS & CONDITIONS:
- Returns need to be made within 7 days from the date of delivery of your order.
- Items must be returned in their original condition.
- Items should not be used, washed, or altered in any way.
- Once your returned item has been received by our return desk, you will be notified by email that the product has been received and is being processed.
- Upon receiving, our quality assurance department will review the returned item. Any items that show signs of wear or usage will not be accepted for return.
- If the returned product satisfies our quality check we will refund the paid amount to your bank account. You will be notified once the product has completed the quality check.
- Discount coupons are non-transferable and have no cash value.
- In case of money back, the payment will be made through the same mode of payment as the original purchase and will be credited to the customer's account within the time span stipulated by the bank which has issued the credit/debit card.
- If the product is purchased at a discounted price under any promotion, then Via Eastwill refund only the discounted price as per the invoice.
- No return/cancellation request will be allowed after 7 days from the delivery date.
- Only regular priced items may be refunded, unfortunately sale items cannot be returned
There are only three things you need to do to return a product back to us.
- To initiate a return, within 7 days of receiving the product, simply email us at firstname.lastname@example.org with the following details - Order ID, and Reason for Return.
- Upon receiving your Return Request, we will send you an acknowledgement email with a return ID, within 48 hours.
- Once your return ID is generated, we will arrange for a reverse pickup of the product, where serviceable, alternately, send the product back through any reliable courier service and retain the tracking number. Upon receiving the product back at our warehouse and after thorough quality check, we will refund the entire amount paid by you at checkout.
Our address is mentioned below-
House no 30-256/21/156,Plot no 156
near Ashta Lakshmi Temple,
Dr A.S.Rao Nagar,
Hyderabad - 500062